Support

Last updated 12 October 2026.

Email nuggievault@pikeworks.co.uk, or use Feedback in Settings. I read every one myself, so please say which phone you're on and which version of the app you have. The version is at the bottom of Settings, under About.

Common questions

Where is my log kept?

On your phone, with your photos and notes, whether or not you sign in. A Pikeworks account is optional. Signed in, a private copy of your log is kept with it so you can get it back on a new phone. Friends only get the sittings you choose to share.

Do I need an account?

No. Nuggie Vault works fully without one. A Pikeworks account is optional. Signed in, it keeps a private copy of your log so you can get it back on a new phone, and it's what friends use. It's one sign-in for every Vault app. To make one, open Settings, then Pikeworks account, and choose how to sign in, such as with your email address or with Apple. With an email address you get a code by email, or you can set a password.

How do scores work?

A score is out of ten, to one decimal place. Type it on the number pad, where "73" becomes 7.3, or use the slider under it. Averages are worked out the same way on every phone, so you and a friend see the same number for the same sittings.

Why isn't a place in "who does them best"?

Once three places have two or more visits each, the ranking only counts places you've been to at least twice, so one lucky box can't top the table. Every place is still in your log and in its own history.

How do I back up my log?

Settings, Back up everything, writes one file with every sitting. Keep it somewhere other than your phone. Restore from a backup puts it back. Photos aren't in the file, so keep the ones you care about in your phone's gallery too. Settings also has Export as a spreadsheet (CSV), so your log opens anywhere. Both are free.

I'm getting a new phone.

If your phone backs up to your Google account or to iCloud, your log usually comes across with the rest of your apps. To be sure, make a backup file on the old phone first, copy it to the new one, install Nuggie Vault and use Restore from a backup. If you're signed in to your Pikeworks account, sign in on the new phone, the same way as before: Nuggie Vault offers to bring back the cloud copy of your log and photos, and your friends are there.

How do I add a friend?

Sign in to your Pikeworks account, open Friends and choose a handle. Then send them your link, show them your QR code to scan, or type their handle. There's no directory and no search, so nobody can find you unless you hand them your handle, the link or the code. Friends are shared across the Vault apps, so someone you've added in another Vault is already here.

What do my friends see?

Only the sittings you switch Tell friends on for as you log them: where the nuggets were from, your score, how many and the sauce, and where you were if you switch Say where on too. Never your note or a photo. The switch starts off every time. The privacy policy has the whole list.

I had friends in an earlier version of the app.

That was Vault Social, an older service, which was switched off on 10 October 2026. Friends now use your Pikeworks account, and nothing was moved across from the old one, so add your friends again with your new link. The old account was deleted on 19 October 2026, and there's nothing you need to do. The delete page has the detail.

Somebody is being a nuisance.

Block and Report sit on every post, comment, friend and friend request. Blocking works straight away, in every Vault, and they aren't told. I read every report myself and aim to do it within a day; the person you report is never told who reported them. If it's about a child, choose A child at risk, and it's hidden at once. If anyone is in danger right now, call 999. The community rules say what isn't allowed and how to ask for a second look.

Can I delete everything?

Uninstalling the app removes your log and photos, because all of it is on the phone. Your Pikeworks account, with everything friends holds about you, is separate: delete it in Settings, Pikeworks account, Delete account, or from the delete page without installing anything. Deleting the account doesn't touch your log.